Terms & Conditions - Heart Souls Heart

Last updated: October 1st 2025

Welcome to Heart Souls Heart (“we”, “us”, “our”). By accessing or using our website HeartSoulsHeart.com (the “Site”) and/or purchasing or participating in any services, you agree to these Terms & Conditions (“Terms”). If you disagree with any part of these Terms, please do not use the Site or our services.

1. Definitions

User / Client / You means any person who visits, browses, registers, purchases, or uses the Site or our services.
Services include coaching, healing, membership in online communities, digital content, courses, or any service offered via the Site.
Content refers to texts, images, videos, audio, downloadable files, or other materials available on the Site.

2. Acceptance of Terms

By using or accessing this Site or enrolling in any Services offered, you confirm that:

You are at least 18 years old (or of legal age in your jurisdiction) and capable of forming binding contracts;
You agree to comply with these Terms;
You accept any other policies referenced herein (e.g. Privacy Policy, Cookie Policy).

3. Changes to Terms

We may update or modify these Terms at any time. The new version will be effective when posted on the Site, with the “Last updated” date changed. Your continued use after changes constitutes your acceptance of the new Terms.

4. Services & Purchases

Descriptions & Availability
We strive to describe the Services accurately, but we do not guarantee that all descriptions or prices are error-free. We reserve the right to refuse or cancel orders or service bookings, even after acceptance, in circumstances such as pricing errors or unavailability.
Payment & Pricing
- Payments are due at the time of purchase or at the time specified in the service agreement.
- Prices are in British Pounds (GBP) unless otherwise stated.
- We may use third-party payment processors; you agree to pay any associated fees or charges.
- You are responsible for any applicable taxes, VAT, or duties.
Refunds / Cancellations
- For digital or coaching services: [State your refund / cancellation policy here — e.g., non-refundable, partial refunds, conditions for cancellation, notice period, etc.]
- For physical products (if any): governed by UK consumer rights (you may have the right to cancel within 14 days etc.).
- We reserve the right to cancel any service booking or order for which payment is not received or is declined.
Delivery / Access
- Digital services, courses, or membership access will be delivered electronically (login, download, email link, etc.).
- Access levels, duration, and any limitations will be clearly specified at purchase.

5. User Accounts & Security

If you create an account on the Site (for membership, courses, community, etc.), you’re responsible for keeping your login credentials secure.
You must notify us immediately of any unauthorized use of your account.
You are responsible for all activity under your account.

6. User Conduct & Obligations

You agree not to:

Use the Site or Services for any illegal or unauthorized purpose;
Post or transmit content that is harmful, fraudulent, defamatory, vulgar, or violates others’ rights;
Interfere with or impair the Site’s operation, or attempt to access restricted parts of the Site;
Use methods (bots, scrapers, etc.) to extract data from the Site without permission.

We reserve the right to suspend or terminate your access (with or without notice) if you breach these Terms.

7. Intellectual Property

All Content and materials on the Site (text, graphics, logos, audio, video, software) are owned by us or our licensors and protected by copyright, trademark, and other IP laws.
You may not reproduce, distribute, modify, display, or create derivative works from our Content without our express written permission.
For licensed content (e.g. purchase of courses), you are granted a limited, non-exclusive, non-transferable licence to access and use the content for personal, non-commercial use only.

8. Disclaimers & Limitation of Liability

No Guarantees / Advice Disclaimer
- Our services are for personal growth, spiritual or coaching development. They do not constitute professional medical, psychological, legal, or financial advice.
- Always seek professional advice for serious conditions or decisions.
“As Is” / No Warranties
- The Site and Services are offered “as is” and “as available,” without warranties of any kind (express or implied).
- We do not guarantee uninterrupted access, error-free content, or specific outcomes.
Limitation of Liability
- To the maximum extent permitted by law, we (and our affiliates, employees, agents) will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages arising from your use of the Site or Services.
- Our total liability under these Terms shall not exceed the amount you paid us (if any) in the past 12 months.
Indemnification
You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your misuse of the Site or Services.

9. Third-Party Links & Content

The Site may contain links to third-party websites, resources, or tools. We don’t control them and are not responsible for their content, accuracy, or practices.
Use of any third-party site is at your own risk.
If you link a third party with us (e.g. via affiliate, referral), additional terms might apply.

10. Privacy & Cookies

Your use of the Site also is governed by our Privacy Policy and Cookie Policy (which explain how we collect, use, and store your data).
Please read them carefully.

11. Termination

We may terminate or suspend your access (in whole or part) at any time, without prior notice, for any breach or suspected breach of these Terms, or for any other reason.
On termination, your right to access Services or content ceases immediately.
Provisions that by their nature should survive termination (e.g. Intellectual Property, Limitation of Liability, Indemnification) will survive.

12. Severability & Waiver

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary, but the rest of the Terms remain in effect.
Our failure to enforce any right or provision under these Terms doesn’t constitute a waiver of such right or provision.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England & Wales
You agree to submit to the exclusive or non-exclusive jurisdiction of the courts of England & Wales for any disputes arising under these Terms.
Before suing, parties agree to attempt to negotiate or mediate disputes in good faith.

14. Contact Information

If you have questions or concerns regarding these Terms, you may contact us at:

Heart Souls Heart
Email: sonia@heartsoulsheart.com